Placing an Order

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Orders from our Catalog can be placed online using the e-shopping cart and Paypal. If you plan to use a credit card or purchase order number, please provide account details over the phone. For convenience, you can submit all other relevant information for your order (see 1 to 8 below) in the Message Box on the Contact Us page.


    1. Quote number (if applicable)
    2. Customer account number (if available)
    3. Billing address
    4. Name and contact information of purchasing agent
    5. Shipping address
    6. Attention line or end user name and contact information
    7. VAT number (if applicable)
    8. Catalog numbers, product descriptions, and quantities




Terms and Conditions

Pricing and Terms

All prices and payments are in U.S. Dollar amounts. Payment terms are Net 30 days from receipt of invoice. Prices are subject to change without notice, and all orders are subject to final acceptance by ChemoScreen, LLC at the prices that are current when orders are placed.

Large or bulk orders may be offered at a savings depending on quantity and frequency of purchase, or according to established agreements between buyers and ChemoScreen, LLC.

Shipping and Delivery

ChemoScreen, LLC will generally fulfill orders on the same day they were received, assuming products are available in stock and there are no operational impediments. Customers will be notified if the company experiences any delays in order shipments or if catalog items are unexpectedly back-ordered.

Domestic orders for catalog items in stock received Monday through Thursday before 1 pm (PST) will be shipped out the same day for delivery the following day. Orders placed after 1 pm (PST) will ship on the next business day.

International orders for catalog items in stock received before 1 pm (PST) will be shipped out the same day. Orders placed after 1 pm (PST) will ship on the next business day. Please inquire with the Customer Service Dept for shipping time and charges.

Unless otherwise specified, shipping and handling charges are prepaid and added, F.O.B. origin ChemoScreen, LLC, San Diego, CA. ChemoScreen, LLC will use the most economical and cost effective shipping service and will add the shipping and handling charges to the order invoice. Purchasers may request the use of a different shipping service with direct billing, in which case ChemoScreen, LLC will only add the handling charges onto the order invoice.

In cases of incomplete, missing, or damaged shipments, customers must notify ChemoScreen, LLC as soon as possible, preferably within five business days or less. In the case of damaged shipments, customers should retain all packaging materials and shipping labels so ChemoScreen, LLC can assist customer in filing a claim with the shipping service, and to obtain possible replacement products.

Returns

Products may not be returned without prior notification and authorization from ChemoScreen, LLC. Products returned without a return authorization number or reference will not be accepted by the company and will be returned to the sender. To obtain a Return Authorization (RA) number, please contact our Customer Service Dept.

Products sent or billed due to a ChemoScreen, LLC error may be returned for an exchange, refund, or credit. Products ordered mistakenly by customers and reported to ChemoScreen within 10 days may be returned for credit and subject to a 15% restocking fee per item. Return shipping costs are to be paid by the customer. Customers should contact ChemoScreen, LLC’s Customer Service Dept to obtain information on the correct packaging of return shipment and to obtain an RA number.

Product Warranty

ChemoScreen, LLC warrants its products to be free of defect in material and workmanship. Products that fail to perform as expected and described in the product manual will be replaced free of charge. Additionally, any products that do not meet with the customer’s satisfaction may also be returned for an exchange, replacement, or credit.

ChemoScreen products are intended for research use only and are not to be used for any other purposes including, but not limited to, unauthorized commercial purposes, in vitro diagnostic purposes, ex vivo or in vivo therapeutic purposes, investigational use in foods, drugs, devices, or cosmetics of any kind, or for consumption by or use in connection with or administration or application to humans or animals.

Limitation of liability

ChemoScreen, LLC does not warrant in addition that products are fit or salable for a particular purpose. Under no circumstance will ChemoScreen, LLC be held liable for loss, damage, expense, consequential, or accidental damage arising from the use of products described in the catalog or on the company’s website. This includes damage to property, person, or premises resulting from these products. ChemoScreen, LLC is liable exclusively and restrictively to replacing proven defective products.